Unless otherwise noted, our used inventory is sold with a full ninety-day warranty.
All used equipment is fully checked and/or serviced before being offered for sale. All major camera functions are verified by machine for accuracy and consistency. Unless otherwise specified in the full equipment description, light meters and shutter speeds are guaranteed accurate to original manufacturers specifications. Similarly, unless specified otherwise, lenses are clean and clear, apertures operate smoothly, and focus is accurate. Please be sure to read our full descriptions and ask any condition questions you might have before purchase: we can not accept a product for warranty or return based upon a pre-disclosed operating condition.
New items carry their manufacturer's warranties, which vary from product to product. Please ask us for details.
Our Return Policy
We believe that Camera Traders is one of the best places around to buy used camera equipment. We try to buy the most interesting equipment available, test it thoroughly, and sell it with professional care and advice.
We stand behind the items we sell with a 90 day warranty. If your equipment malfunctions during this period, we will repair, replace, or refund your purchase, at our discretion.
We also offer a 2-day return period on all warrantied items. Our 2-day return policy is intended to account for the occasional situation when the equipment you buy doesn't suit your needs, and we feel that it's important to have a policy in place to ensure that you're not stuck with equipment that you can't use.
Items returned within 2 business days will be accepted for a full refund. Items must be returned in the same condition as purchased. Duties and shipping fees, if any, are non-refundable.
New items will not be accepted for return, refund or credit unless they are in their original, unopened packaging.
Special order items must be pre-paid and can not be returned for refund, exchange, or credit.
We encourage you to try out items in-store and ask as many questions as you'd like to ensure that the equipment you buy is right for you. We have experience with a wide variety of gear, and we won't push merchandise that we feel is inappropriate for your uses.
Our inventory is mostly unique items, so we have tried to put in place a fair hold policy that balances convenience and availability.
We can hold an item in-store until the end of the next business day, free of charge, if you need some time to consider your options.
It is possible to hold an item for up to 7 days with a minimum deposit of 20% of the item's pre-tax value. Items placed on hold in this way must be paid in full by the end of the hold term, or the deposit will be forfeit.
If you're trading in equipment, we can hold items for the duration of our evaluation period. Please note that we are unable to hold items in anticipation of a trade; that is to say, we must have your trade item in-store in order to hold any equipment.
How To Order
If you are in Victoria or are planning a visit, just stop by our shop during our business hours. If you'd like to order online, contact us by telephone or e-mail and we'll arrange to ship the item to you. You can read more about ordering here: https://www.camera-traders.com/service/shipping-returns/
Orders delivered within British Columbia will be charged GST and PST (total 12%)
Orders shipped within Canada but outside of British Columbia are subject to your province's HST or GST rate
International Orders are not subject to sales tax, but may be subject to import fees or duties which are beyond our control. Check with your country's import authority if you are not sure what to expect.
All amounts are shown in Canadian dollars. We accept Visa, Mastercard, and American Express. We also accept debit and cash in-store only. Trades are also always considered!