Rental FAQ

WHAT DO I NEED TO RENT EQUIPMENT?

Before you rent anything, you’ll need to fill out our rental application forms and submit them at least 24 hours before picking up equipment. Please note that these forms must be submitted at least 24 hours before renting equipment. We can not reserve equipment for you until these forms have been submitted, so please plan ahead.

You’ll also need to bring along the following the first time you come in to rent equipment:

  1. One piece of current, valid government photo ID bearing your name and current address. This can be a driver’s license, BCID card, or another piece of government photo identification bearing the required information.
  2. One piece of official printed documentation confirming your name and current address. This can be your most recent monthly bank statement, a valid car insurance form, a current tax return, a current lease agreement, or another piece of official printed documentation bearing the required information.
  3. A valid credit or debit card, or cash, for a deposit.

The names and addresses on both pieces of documentation MUST match. If you’re not sure whether you have the correct identification, please contact us before coming in to rent equipment.

DO I NEED TO REGISTER IN ADVANCE?
Yes, you need to register to rent equipment at least 24 hours before picking up your equipment.

WHAT HAPPENS I DON'T DO THAT?
You can still rent equipment, but you'll need to put down a full replacement value deposit on the equipment you rent.

IS THAT A LOT?
Probably.

CAN I USE SOMEONE ELSE'S CREDIT OR DEBIT CARD?
If you want to use someone else's payment card, they will need to be present. We require authorized signatures on credit card pre-authorization slips and on final payment.

CAN I LEAVE A CASH DEPOSIT?
Yes, you can leave a cash deposit. the deposit will be refunded immediately as cash upon return of the equipment in good order.

CAN I LEAVE A DEBIT DEPOSIT?
Yes, you can leave a debit deposit. The deposit will be refunded immediately by cheque upon return of the equipment in good order. We are unable to refund directly to a debit card.

CAN I LEAVE A CHEQUE AS A DEPOSIT?
Unfortunately we are unable to accept cheques for deposits.

WHAT IS A PRE-AUTHORIZATION?
A credit card pre-authorization is not a charge, but it does block off a certain portion of the card for future charges. A pre-authorization does not show up on your bill and is not subject to interest. A pre-authorization for the total deposit amount is performed when you pick up your rental equipment, and will be cancelled or completed for the actual rental fee when you return the equipment complete and in good order.

HOW LONG DOES IT TAKE FOR A PRE-AUTHORIZATION TO CLEAR?
Pre-authorizations usually clear as soon as they are completed or cancelled, but some may take up to 7 days to clear: this depends on your credit card company. If you find that your pre-auth has not cleared in 24 hours, you may wish to contact your credit card company and ask them to remove it.

WHAT DOES A "DAY" RENTAL MEAN?
Rentals may be picked up as early as store opening on the agreed-upon beginning of the rental term, and must be returned by 5PM the next day.

WHAT DOES A "WEEK" RENTAL MEAN?
Rentals may be picked up as early as store opening on the agreed-upon beginning of the rental term, and must be returned by 5PM one week later. For example, a rental picked up on Thursday at 9:30AM must be returned the following Thursday by 5PM.

WHAT HAPPENS ON WEEKENDS?
We are closed Sundays and Mondays. Therefore, any equipment picked up on Saturday may be returned Tuesday by 5PM and will be charged as a single-day rental.

WHEN CAN I PICK UP THE EQUIPMENT I'VE RESERVED FOR RENTAL?
You can pick up the equipment you've reserved any time during our business hours on the day of your reservation.

WHEN CAN I RETURN THE RENTAL EQUIPMENT?
You can return the equipment any time on the agreed-upon day of return.

CAN I PICK UP OR RETURN RENTAL EQUIPMENT ON DAYS THAT YOU ARE NOT OPEN?
You can not.

WHAT HAPPENS IF I LOSE OR DAMAGE THE RENTAL EQUIPMENT?
You are liable for any and all repair and/or replacement costs for any equipment that you rent. This extends to any lost or damaged accessories. Any equipment not returned within 7 days of the agreed-upon end of the rental term will be considered lost. Any replacement costs assessed are due no later than 30 days after the agreed-upon end of the rental term, or the equipment will be considered stolen.

HOW DO I KNOW THAT EVERYTHING IS WORKING WHEN I GET IT?
We check each piece of equipment to make sure that it is functional before you rent it. However, it is your responsibility to verify the contents of each rental outfit before taking delivery, and to ensure that all parts are present and in good order. By signing the rental form, you are acknowledging that you have taken delivery of a complete and functional outfit. The rental equipment must be returned in substantially the same condition as it was delivered.

WHAT IF I DON'T RETURN A PORTION OF THE OUTFIT?
If you don't return a part of your rental equipment, replacement costs for the missig items will be assessed immediately 

IF I BRING THE RENTAL EQUIPMENT BACK A FEW DAYS LATE, DO I HAVE TO PAY FOR THE EXTRA DAYS?
Yes you do.

IT TURNS OUT THAT I DIDN'T USE THE EQUIPMENT I RENTED, DO I STILL HAVE TO PAY FOR IT?
Yes you do.

IT TURNS OUT THAT THE EQUIPMENT I RENTED WAS NOT QUITE RIGHT FOR THE JOB, DO I STILL HAVE TO PAY FOR IT?
Yes you do. We're always happy to advise you on what equipment may be best for your application, so please ask before you rent, and don't hesitate to ask for instruction if you're not sure how a piece of equipment works.