How to sign up for rentals

If you want to rent equipment, you'll first need to register for our rental program. Don't worry, it's pretty easy. Here's what you need to do:

  1. Register an account on this website if you haven't already done so. Please be sure that you include your address, phone number, and email address.
  2. Read the Rental Terms & Conditions (~72k .PDF)
  3. Bring a
    valid photo ID A current driver's license or Government Services card
    to the shop for verification. Make sure that your address is up to date and matches the address on your registered account.

That's it! Once you're signed up, you can book equipment online, by phone, or in person at our shop. If you have any questions about any of these steps, please don't hesitate to contact us.

If you have rented with us before, drop us a line and we'll help get you set up.

 We STRONGLY RECOMMEND that you complete all these steps before you come in to pick up your rental. If you forget to bring your ID on the day of your rental or it doesn't satisfy the requirements, we won't be able to release your rental to you. We don't want this to happen, and neither do you, so please consider completing your registration before it's an emergency. It costs nothing to sign up, and you'll have the peace of mind of knowing that you have access to our rentals when you need them.

 

FREQUENTLY ASKED QUESTIONS

DO I NEED TO SET UP AN ACCOUNT ON THE WEBSITE BEFORE COMING IN?
Yes.

WHAT DO I NEED TO BRING WITH ME TO SIGN UP?
One piece of current, valid government photo ID bearing your name and current address. This can be a driver’s license, BCID card, or another piece of government photo identification bearing the required information.

The names and addresses on your ID must match your registered account . If you’re not sure whether you have the correct identification, please contact us before coming in to rent equipment. If you do not have valid ID, you will not be able to rent equipment.

WHERE ARE THE RENTAL TERMS AND CONDITIONS?
They are right here. (~72k .PDF)

DO I NEED TO BRING IN MY ID IN ADVANCE?
It is a very very good idea to complete your entire registration- including bringing in your ID for verification- in advance. If you wait until the last minute and you do not have the correct ID, you will not be able to rent equipment. It's in your best interests to make sure that everything is in order before you actually need to rent equipment.

WHAT HAPPENS I DON'T HAVE VALID PHOTO ID?
You will not be able to rent equipment.

BUT I WANT TO!
Hm!

DO I NEED TO LEAVE A DEPOSIT?
You need to leave a deposit if your identification is from outside British Columbia

HOW MUCH IS THE DEPOSIT?
It is $500.

CAN I USE SOMEONE ELSE'S CREDIT OR DEBIT CARD TO LEAVE A DEPOSIT?
If you want to use someone else's payment card, they will need to be present. Be aware that the cardholder will be responsible for any charges or fees relating to the rental.

CAN I LEAVE A DEPOSIT WITH A CREDIT CARD OVER THE PHONE?
No.

CAN I LEAVE A DEPOSIT WITH A CREDIT CARD THAT IS NOT PHYSICALLY PRESENT?
No.

CAN I LEAVE A CASH DEPOSIT?
Yes, you can leave a cash deposit. The deposit will be refunded immediately as cash upon return of the equipment in good order.

CAN I LEAVE A DEBIT DEPOSIT?
Yes, you can leave a debit deposit. The deposit will be refunded immediately by cheque upon return of the equipment in good order. We are unable to refund directly to a debit card.

CAN I LEAVE A CHEQUE AS A DEPOSIT?
Unfortunately we are unable to accept cheques for deposits.

WHAT DOES A RENTAL "DAY" MEAN?
Rentals may be picked up as early as store opening on the agreed-upon beginning of the rental term, and must be returned by the end of store hours on the next business day.

WHAT HAPPENS ON WEEKENDS?
We are closed Sundays and Mondays. Any equipment picked up on Saturday may be returned Tuesday by the end of store hours and will be charged as a single-day rental.

WHEN CAN I PICK UP THE EQUIPMENT I'VE RESERVED FOR RENTAL?
You can pick up the equipment you've reserved any time during our business hours on the day of your reservation.

CAN I PICK UP THE EQUIPMENT A DAY BEFORE MY BOOKED PICKUP DATE?
We can change pickup and return dates pending availability, but additional day rates will apply.

CAN I PICK UP OR RETURN RENTAL EQUIPMENT ON DAYS THAT YOU ARE NOT OPEN?
You can not.

CAN YOU MAIL ME RENTAL EQUIPMENT?
No. All rentals must be picked up in person at our physical location during business hours.

CAN SOMEONE ELSE PICK UP MY RENTAL EQUIPMENT FOR ME?
For security, we discourage sending anyone else to pick up equipment on your account. However, should it be necessary, please contact us ahead of time and we can make arrangements.

WHEN CAN I RETURN THE RENTAL EQUIPMENT?
You can return the equipment any time during our business hours on the agreed-upon day of return.

CAN SOMEONE ELSE RETURN MY RENTAL EQUIPMENT FOR ME?
Yes- but make sure that you're sending it in with someone you trust to get it here on time and in good condition. If it is late or damaged in transit, you're still on the hook for the extra charges- even if it's your buddy's fault.

CAN I MAIL BACK THE RENTAL EQUIPMENT?
No.

CAN YOU TEACH ME HOW TO USE THE RENTAL EQUIPMENT?
We can give you general advice on how to handle the equipment, but we aren't able to give you a complete lesson on how to use it. If you are planning to rent equipment that you have never used before, we advise that you locate its instruction manual and give it a thorough reading before trying to use it. If you need help finding instructions, please let us know and we will do our best to locate them for you. We don't recommend walking into a shoot with equipment you have never used before, so you may also want to consider taking an extra day to familiarize yourself with rental equipment beforehand.

HOW DO I KNOW THAT EVERYTHING IS WORKING WHEN I GET IT?
We check each piece of equipment to make sure that it is functional before you rent it. However, it is your responsibility to verify the contents of each rental outfit before taking delivery, and to ensure that all parts are present and in good order. By signing the rental form, you are acknowledging that you have taken delivery of a complete and functional outfit. The rental equipment must be returned in substantially the same condition as it was delivered.

WHAT HAPPENS IF I LOSE OR DAMAGE THE RENTAL EQUIPMENT?
You are liable for any and all repair and/or replacement costs for any equipment that you rent. This extends to any lost or damaged accessories. Any equipment not returned within 7 days of the agreed-upon end of the rental term will be considered lost. Any replacement costs assessed are due no later than 30 days after the agreed-upon end of the rental term, or the equipment will be considered stolen.

WHAT IF I DON'T RETURN A PORTION OF THE OUTFIT?
If you don't return a part of your rental equipment, replacement costs for the missing items will be assessed immediately. If you return the items within 7 calendar days, these charges will be refunded.

IF I BRING THE RENTAL EQUIPMENT BACK A FEW DAYS LATE, DO I HAVE TO PAY FOR THE EXTRA DAYS?
Yes you do.

IT TURNS OUT THAT I DIDN'T USE THE EQUIPMENT I RENTED, DO I STILL HAVE TO PAY FOR IT?
Yes you do.

IT TURNS OUT THAT THE EQUIPMENT I RENTED WAS NOT QUITE RIGHT FOR THE JOB, DO I STILL HAVE TO PAY FOR IT?
Yes you do. We're always happy to advise you on what equipment may be best for your needs, so please ask before you rent, and don't hesitate to ask for instruction if you're not sure how a piece of equipment works.